Little Ducks reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions at any time and these changes will be deemed to be immediately incorporated into and form part of these terms and conditions. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the site following the posting of changes means that you accept and agree to the changes.
Please see our Refund and Exchange Policy section for full details.
Prices will be displayed in either New Zealand Dollars or a foreign currency, depending on your location and/or choice of currency upon entering the www.littleducks.co.nz site. Currency conversions are estimated and should be used for informational purposes only. Payment remains in New Zealand dollars. The New Zealand price will be inclusive of GST of 15% (changeable upon NZ laws stating current rate of GST). For shipments outside New Zealand, GST is not payable and will be deducted from the price when an overseas address is selected at checkout.
Our available payment methods will be presented at the time of purchase.
All prices are correct at time of publication. However, we reserve the right to alter prices from time to time.
Littleducks makes every effort to display colours, as accurately as possible on this website. If you have a query regarding colour, please contact us before purchasing. We also can not guarantee that your monitor’s display of any colour will be accurate.
We collect and hold personal information from you when you fill out the forms in our website shop. We provide this information to Paypal so they can take your payment on our behalf where you select this payment option. Where you complete our online forms the personal information you give us will be used by us to provide the information or products or services you requested.
At Littleducks and our service providers (paypal) we will not otherwise use that information (for example, your personal information will not be provided to others for purposes such as selling customer lists (unless required to do so by law)).
Under the Privacy Act 1993 you have rights to access and correct the personal information you provide to us.
Littleducks takes the utmost precautions to protect your information. All our credit card transactions are processed by PayPal, the world’s largest secure payment provider. Littleducks does not store any credit card details, for further information see www.paypal.com.
Mailing List Sign Up
You have the option to subscribe to our mailing list on our website.
If you wish to unsubscribe from our mailing list, please click the ‘unsubscribe’ button at the bottom of any email from Littleducks or contact us at email@example.com
Consumer protection and Other legislation
Where the provisions of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation. In the case of any conflict, the provisions of that legislation will apply.
Claim for Faulty Goods
Customers can claim a refund or exchange for faulty goods within six months of the date of purchase by contacting us at firstname.lastname@example.org . Each faulty goods claim is assessed individually, and the damaged product may be sent to our manufacturers for review. Goods are not considered faulty in certain circumstances that include, but are not limited to;
- normal wear and tear
- instances where the product has been used inappropriately
- where care instructions have not been followed correctly, this includes but is not limited to where detergent and/or fabric softener has been used, where the item has been put in the drier or a hot water cupboard, or any form of wet wipe is used.
- where the customer has purchased a product unsuitable for their child(ren)
- where the customer no longer wants the product, but falls outside of our 21 day refund guarantee.
Where Little Ducks Ltd agrees that the product is faulty and the claim is approved, the customer will be offered a refund or product exchange, and shipping costs incurred by the customer to return the product to Littleducks will be reimbursed with proof of postage. The shipping costs associated with sending replacement product will be paid by Littleducks.
It is imperative that all Littleducks products are used only in the manner for which they are intended, and that care and common sense are used when using our products. To the extent permitted by law, Littleducks does not accept any liability for, and is not responsible for, any damage, loss or injury caused by the use or misuse of our products.
By continuing to use and read our website and all articles, tools, and other resources, and by buying and using our products, you acknowledge that we cannot guarantee any particular results, as such outcomes are based on subjective factors that are not within our control. Therefore, following any information or recommendations provided on our website and in our articles, tools, and other resources, and using our products, is at your own risk.
These terms and conditions are governed by the laws of New Zealand.
You agree that the content you access, view or download on this site remains the property of Little Ducks Ltd as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way, or make it available to any third parties.