Covid 19

20th April 2020

Now that NZ is moving from Level 4 to 3, as at midnight on the 27th April, this is good news for Littleducks product lovers and previous orderers. We will be shipping first thing on 28th April. I do believe there may be delays with couriers being in-undated, but your tracking information will be emailed to you and you will be able to follow along with where your parcel is at. Orders will be sent in the order that they were received. Thank you to all those who have waited patiently.

25th March 2020

Many New Zealand businesses are now open online and processing and sending orders of essential products including children’s water proof gear.

We are definitely still open for orders, but the Littleducks team have made the decision not to send orders while we are at alert level 4. We would rather leave the couriers to transport “truly essential goods” only and we hope that by reducing the number of parcels being transported around NZ, and less people moving about, we can get out of this lockdown sooner rather than later.

We do appreciate your support of small businesses like ours, so please use the code COVIDFREE (excludes sale items) at checkout for “free shipping” until the end of April. Any orders will be sent as soon as we are out of lockdown.

Thank you for your understanding.

Shipping Information

We offer international delivery to the destinations listed below. Other international destinations are available on request. Please email info@littleducks.co.nz for a quote.

Australia – flat rate NZD$15.00. 3-9 days delivery. No tracking. No signature.

U.K and some Europian areas – flat rate NZD$15.00. 3-9 days delivery. No tracking. No signature.

Delivery timeframes

NEW ZEALAND

1-2 working days following dispatch. There will be an extra 1-2 days for rural areas.

INTERNATIONAL

3-9 working days following dispatch of goods.

Orders will be dispatched one working day (excepting weekends or public holidays) after payment has been received via paypal method, or in cleared funds direct to our Littleducks bank.

Please ensure addresses are correctly supplied, as we cannot accept responsibility for items incorrectly addressed.

Tracking numbers and signatures

NEW ZEALAND

Delivery is by courier, and a tracking number will be sent to you by email whenever possible. All parcels are without signature. Please let us know at the time of ordering if you require a signature. There will be an extra charge for this.

We cannot accept responsibility for items lost after they have been noted as delivered to your nominated address.

INTERNATIONAL

Delivery is by air mail. In order to keep shipping rates to a minimum, this a “no tracking number/no signature” service.

If you would prefer a courier service (faster delivery, tracked service) please email info@littleducks.co.nz for a quotation.

Payment and tax for international orders

Goods and Services Tax (GST) of 15% will be deducted from listed prices at checkout.

All orders will be dispatched from our warehouse in New Zealand and must be cleared by local customs as they enter your country. Depending on your location and the value of your order further taxes, customs duties etc, or other import costs might be payable. Your local customs service will contact you to arrange payment of these amounts. These costs are the sole responsibility of the purchaser.

We use eco-Bags – everybody’s friend for saving the planet!

What are eco-bags made from?

Biodegradable Copolymer + PLA derived from corn starch and sugar cane. So it is totally compostable. “Keeping our planet free from plastic bags”.

Are the bags recyclable?

eco-Bags from Go Sweet Spot are home and commercially compostable, bio-plastic is not recyclable so do not place these in your recycling bin.

Compost them – How long will they take to breakdown?

These will breakdown within 3 months in the most ideal conditions. Home compost may take longer to fully breakdown, with 90% of the material degraded within 6 months. The remaining material is converted to water and organic matter.

Can they go into a Landfill?

This is not the preferred destination because there is no guarantee of the appropriate conditions for the eco-Bags to fully breakdown.

Note: Littleducks uses these eco-bags whenever possible, but may not be able to use these in some instances.