86A Pahoia Road, R D 2, Tauranga 3172
21 day – refund guarantee
Littleducks offers a money-back guarantee* to make your experience of online shopping with us, easy. If you purchase the wrong size, or just change your mind, you have 21 days to return the product to us for an exchange or refund.
- The item must be in un-used condition and original packaging. Unfortunately we can’t accept returns for items that have been used.
- Email us at firstname.lastname@example.org quoting your order number, details of your exchange request or reason for a refund request. We will then reserve any exchange item in stock for you to avoid disappointment.
- Please note you are liable for return shipping costs and the safe return of the product to us. Littleducks will not be liable for damage or loss in transit. You will also need to pre-pay return shipping costs if requesting an exchange. Our bank details to deposit these shipping costs of $7.00 will be given to you when you email us requesting exchange/refund.
- Please ensure we receive the item by no later than 21 days from the date listed on your original freight dispatch notice. When the item arrives to Littleducks warehouse we will check the returned product is in un-used condition and process your refund or exchange (less any return shipping cost we incur on your behalf).
Return of Faulty Products
We’re confident in the quality of our products, and all items are quality checked prior to dispatch. However, if a product is faulty please contact us within six months of purchase at info@littleducks and once the item has been returned, assessed and deemed faulty by Littleducks and our manufacturers, we will offer you a full refund or exchange in accordance with your rights under the Consumer Guarantees Act 1993.
*Refer to our terms and conditions for further details about our returns policy.
Sometimes we will discount products with slight imperfections regarded as seconds. The nature of the imperfection will be explained in detail on the product description. Our standard refund and exchange policy does not apply to these seconds so please choose carefully.